Do you need direct support? Our support team is just a click away.
You can contact us via info@iliksoft.com or +90 312 911 21 81.Dear users, to ensure you can benefit from the most up-to-date and secure versions of our software, we are focusing our resources on new technologies. For this reason, the support process for some older versions has been completed.
| Version Number | Support End Date | Status | |
|---|---|---|---|
![]() | 4.0 Süt/Besi | 1 Ocak 2022 | End of Support |
We are constantly developing and updating our software with the latest technologies. To focus our resources on new and more secure versions, we discontinue support for older versions after a certain period.
You can continue to use the old version, but you will not receive support for any technical issues, security vulnerabilities, or data loss. Additionally, you will miss out on new features and performance improvements.
To upgrade to the latest version of your software, you can use the link in the 'Upgrade to Latest Version' section or contact our support team directly.
In light of your feedback, we would like to share a few points with you: 1. Economic Conditions: Due to the current economic conditions and constantly increasing costs, it is no longer feasible for us to provide sustainable services such as software development, technical support, and licensing infrastructure for free. The labor of our technical team and the technological infrastructures we use require significant annual investments. 2. New Licensing System: The licensing infrastructure used in older versions of our software is no longer supported by the company we sourced it from. We have switched to a more secure, modern, and user-friendly licensing system. However, this system has annual license and maintenance costs for us. These costs create ongoing expenses far beyond the initial purchase price of the software. 3. Constantly Evolving Technologies: Windows operating systems, data formats, and compatible components are constantly changing. Intensive software development is carried out in the background for the software to keep up with these changes. Otherwise, the software could become inoperable or non-functional within a few years. We are continuously working to keep our software always up-to-date, efficient, and running smoothly.
New versions and feature updates, bug fixes and system stability, full compatibility with Windows and other systems, technical support via email and remote connection, and transition to the new licensing system and its support. In essence, this package goes beyond just keeping your software updated; it is an assurance to protect your initial software investment, prevent disruptions to your business, avoid time and data loss, and ensure your production is not interrupted.
In the world of professional software, support and update services are offered through a subscription model. Many programs like Microsoft Office, Adobe Photoshop, AutoCAD, and accounting software operate on this system. This is because software systems are living entities; without maintenance, updates, and support, they become outdated and non-functional over time. To always provide you with an up-to-date and powerful software, we must maintain the same professional structure.
The 2-year free support and update package we provided has expired, and you now need to purchase an annual package to receive support and updates. This will allow us to maintain the quality of our software and continue to provide uninterrupted service to our valued users. You can contact us to purchase an annual support and update package. When you purchase a 1-year Support and Update Package, 1 year is added to the expiration date of your previous package. We would like to remind you that if more than one year has passed since that date, the fees for the past years must also be paid. The reason for this is that we have released many updates in our software since your package expired, and these will be made available to you with the update in the package you purchase.